Shipping & Refund Policy.

All shipments will be tracked and made through the national postal service, Japan Post. Please make sure that your shipping address is entered correctly as we will not be responsible for any lost packages and shipments.

Due to COVID-19, please allow more time for your order(s) to reach you. We will not be able to ship to the following countries at this moment with the lack of air freight options due to the pandemic.

• Australia

• Ireland

• South America

• U.A.E

• India

• Greece

Not sure if your country is affected?
Kindly drop us a message to check with us!

Due to the nature of our products and hygiene, we are unable to accept any returns or refunds. We take pride in our craftsmanship and will do a check on every item before we pack them up for shipment. However, if you have received a defective or damaged product, please do not hesitate to contact us at hello@shopasobi.com - we are here for you! Upon review, we may offer an exchange within 30 days of your purchase.